IT & Telecoms

Telecoms and IT at I’m Your PA

You’re working on a complex IT system and there’s a problem you just can’t fathom. Then, all of a sudden, the solution becomes obvious. But your phone rings, the thought is gone. What do you do?

We’ve supported and continue to support a lot of IT and Telecoms companies and their clients over the last eight years.

When technicians are out on site, there’s often no-one in the office to take the calls for the next jobs. If there is, they’re often so engrossed that they don’t hear or don’t want to answer – that’s where we step in.

We log the customer calls in fault logging systems for our clients. This saves them the price of full-time support staff and costly interruptions that often lead to unnecessary mistakes. And when online fault logging systems aren’t available, we can be the last line of defence and our telephone answering is an emergency back up to take calls when all other systems fail.

Companies that supply smaller systems or mobile phones to sole traders offer our services as part of packages to help their customers take calls. Whatever the need, a customer back up system or creating uninterrupted time, I’m Your P.A. is always here to help.

Here are just some of the ways we can help you

  • We’ll make sure you never miss a call when you’re in a meeting, with clients or whilst you’re driving, even on a Saturday morning.
  • Your callers will never be greeted by a voicemail message. If they are, we’ll make sure calls are returned by the end of the same day.
  • We’ll make or reschedule your appointments when you’re with clients or on the road.
  • We’ll follow up email or website enquires in a timely manner
  • We’ll produce your quotes and invoices when you need. We’ll also chase the outstanding ones and improve your cashflow.
  • If you don’t already have one, we’ll build you a Customer Relationship Management system so you can track your leads and sales more effectively. And we’ll make sure it’s used.
  • We’ll be your backup if your telecoms systems fail. Your system will be foolproof.