Meet Your Team
Michele - Founder
I’m Michele and I head up I’m Your P.A. having started the business in 2007.
My background was originally nursing and then I spent many years in sales before moving into steel treatment, setting up two successful steel processing companies. All the skills I have learnt over the years have been used at I’m Your P.A. – from knowing the importance of dealing with phone calls to ensure the caller has their expectations managed, to sales, customer service calls and setting up systems to allow us to work remotely with our clients.
I can honestly say that I never had such a fun and challenging job as working with the I’m Your P.A. clients – every day is completely different and my greatest satisfaction is watching the businesses of our clients develop and grow, as they grow so do we. I have a passion for helping people – probably comes from the old nursing days, so if I can help any of you with my contacts – please just ask.
Jo - General Manager
Hi, I am “JoJo” the General Manager at I’m Your P.A. dealing with all the day to day running of the business and a number of clients with their ongoing customer relationship management. I have been with I’m Your P.A. since 2011 having worked as a Nursery Manager prior to the birth of my son Jack.
My previous role gave me plenty of experience in customer service skills and knowledge of running a business, so it’s no surprise that my job is to keep all the clients, the staff and the boss lady happy!
Cheryl- Senior Virtual Assistant
Hi, I am Cheryl one of the seniors at I’m Your P.A.
I work as part of the team for general call handling, my specialty is working with the therapists and professional services managing their CRM systems and following up on their leads and quotes. I tend to get involved in the mailshots and lead creation and follow ups for my clients.
Donna - Virtual Assistant
Hi, I’m Donna and joined the company January 2017 after 32 years of working for British Telecom. I mainly deal with client debt chasing and I’m really pleased that my clients are impressed with the speed I get their invoices paid! I also assist with general call handling and appointment making for the business to consumer clients.
Tasha - Senior Virtual Assistant
I’m Tasha and the other senior VA. Primarily I am involved with training of new staff and training old staff about new clients.
I love to keep things in check and order so you will often see me organising. My previous roles in secretarial work, care work and the health and beauty industry give me loads of experience to bring to the company. As well as supporting the staff my key role is to keep JoJo sane and happy too!
Steph - Virtual Assistant
Hi, I’m Steph, I am quite new and come from a nursing background, so customer care is second nature to me. I am currently building up my client base of IT consultants and online shops both of whom I support with everything from initial enquiries and quotations, all the way through to invoicing and customer care calls
Rosie The Post Dog
Woof, my name is Rosie, I joined the company in February 2014. I am still undergoing my training to fetch the post and take it to JoJo or Michele (My Mummy) – it is a hard job so I am still learning. Sometimes you will also find me networking with Mummy.
I make sure that people are kept cool in the hot weather by constantly wagging my tail and I meet and greet all visitors to the office and make sure they are made welcome. I like the visitors who bring treats best!
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